Policy
To protect our customers and prevent fraudulent transactions, we require verification for all orders totaling over $300. This may include, but is not limited to, confirmation of billing and shipping details, a valid government-issued ID, or other documentation as necessary.
Orders will not be processed or shipped until verification is successfully completed. We appreciate your understanding and cooperation in helping us maintain a secure shopping environment.
SHIPPING POLICY
All packages are shipped by USPS. Once items are shipped, you will receive a tracking number via email. We highly encourage you to set up notifications via USPS for your package and track it along the way. If you are away on the anticipated delivery date/time, we recommend that you request USPS to hold your package. Please visit www.usps.com.
Once your package has shipped, we are no longer responsible for any lost or stolen package.We will not provide a refund or replacement package. You are responsible for providing the correct shipping address. Once you receive your tracking number, you are to contact USPS for all updates.
PROCESSING/TURNAROUND TIME
ALL orders have a mandatory 0-3 business day payment processing period.
Ready to Ship wigs and products will ship out no later than 2 business days after purchase.
For custom preordered wigs, there is a 2-3 business day processing period, 7 to 21 day construction/production time and 1 to 3 day shipping period.
Please note that the timeframes provided are estimates. In many cases, your order may be completed earlier than expected. We will keep you updated throughout the process and notify you promptly if any issues or delays arise.
REFUND/RETURN/EXCHANGE
Due to hygiene and sanitation standards, all wig sales are final. We do not accept returns, exchanges, or issue refunds on any wigs under normal circumstances.
This policy is in place to ensure the health and safety of all our customers. Once a wig leaves our facility, we cannot guarantee it has remained unused or uncontaminated, and therefore cannot resell it.
However, in special cases such as receiving the wrong item or a defective product, we may offer a replacement or store credit at our discretion. To be eligible, you must contact us within 24 hours of delivery with photos and a detailed explanation of the issue.
Please review your order carefully before purchasing. If you have any questions about color, style, or fit, we encourage you to contact us prior to placing your order.
Thank you for your understanding and continued support.
Please email us at MarkedBeautyCollection@gmail.com
CANCELLATION POLICY
All order cancellations must be requested within 12 hours of purchase by emailing us at MarkedBeautyCollection@gmail.com.
If your cancellation request is approved, a 30% restocking fee will be deducted from your total refund. This fee covers administrative, handling, and inventory costs associated with the cancellation.
To request a cancellation, please contact us as soon as possible with your order number and reason for the request. We reserve the right to decline cancellation requests if the order has already entered fulfillment or does not meet the criteria outlined above.
AGREEMENT TERMS
By placing an order with MarkedBeautyCollection, you agree to the above and following terms and conditions. It is the customer’s responsibility to ensure all order details, including product selection, quantity, color, billing, and shipping information, are accurate at the time of purchase. Orders will not be processed until payment has been confirmed. Please note that processing times may vary depending on order volume and product availability, and estimated shipping times begin after the processing period. We are not responsible for delays caused by shipping carriers. Thank you for your understanding! Please email us at MarkedBeautyCollection@gmail.com with any questions or concerns.